Terms of Service
Terms of Service – Felloria
1. Payment Methods (Domestic):
We accept the following payment methods within Pakistan:
- Cash on Delivery (COD)
- Bank Transfer
- Easypaisa and JazzCash
- Debit, Credit, and Visa/MasterCard
3. Order Placement:
Customers can place their orders directly on our website or via our Facebook Page, Instagram, or WhatsApp.
4. Made-to-Order Products:
- Our made-to-order items require a minimum of 2 to 3 weeks to be crafted.
- Payment for all pre-ordered products is required in advance.
6. Customer Support:
For complaints, suggestions, or queries, please reach out to us via:
- Facebook Page
- WhatsApp or Phone Call
7. Delivery Schedule:
Our delivery riders follow set routes rather than specific timings. We request your cooperation regarding delivery timing.
8. Faulty or Damaged Products:
- If any product is damaged, faulty, or incorrect, Felloria will take responsibility for replacement.
- Customers must return the product using Pakistan Post to Felloria's address (provided below).
9. Exchange Requests:
For exchanges such as size adjustments or design changes, customers are required to pay a delivery fee of PKR 300.
10. Order Cancellation and Changes:
- Orders can be canceled or modified within 2 hours of submission.
- After 2 hours, no changes or cancellations will be entertained, and customers are expected to receive their orders.
11. Accurate Address Requirement:
- Customers must provide a complete and accurate delivery address, including the house number, block, street, or a nearby landmark.
- Orders with incomplete or unclear addresses will be automatically canceled.
12. Refund and Return Policy:
Felloria follows a strict no-refund and no-return policy.
13. Sale and Clearance Items:
Items purchased during a sale or clearance are non-refundable and non-exchangeable.
15. Exchange Period:
- Exchange requests must be made within 3 to 5 days after receiving the original parcel.